Privacy Policy

At The Credible Claims People, we respect your privacy and understand the importance of protecting your personal information. Whether you’re contacting us about a construction payment claim, contractual matter or dispute, we aim to handle your information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact our team or engage our services.

Who we are

The Credible Claims People provides specialist construction claims consultancy, payment dispute support, adjudication assistance and related services.

We manage personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply. Where our activities are subject to New Zealand privacy law, we also comply with the relevant requirements of the Privacy Act 2020.

Information we collect

The personal information we collect depends on how you interact with us and the services you request.

This may include:

• Your name, business name and contact details
• Your role, company and project information
• Details about payment claims or contractual disputes
• Contracts, correspondence and supporting project documents
• Information relating to enquiries, appointments and service engagements
• Website usage information, including device details and browsing activity

Where necessary and permitted by law, we may also collect personal information about other individuals contained in construction records, correspondence or dispute documentation.

We aim to collect only the information reasonably necessary for our business activities and services.

How we collect information

We may collect personal information when you:

• Complete an enquiry or contact form
• Contact us by phone or email
  Book an appointment or consultation
• Provide contracts, claims or supporting documentation
• Engage our consultancy services
• Interact with our website

We may also receive information from clients, authorised representatives, legal advisers, project stakeholders or other third parties where appropriate and permitted by law.

Where required, we take reasonable steps to notify individuals about the collection of their information, including where it is obtained indirectly.

You may make general enquiries without providing identifying information where practical. However, certain details may be necessary before we can assess your matter or provide services.

How we use your information

We collect and use personal information to:

• Respond to enquiries and appointment requests
• Assess potential construction claims and disputes
• Review contracts and supporting documentation
• Prepare claims, assessments, reports and related materials
• Communicate about matters and ongoing services
• Manage client relationships and business administration
• Maintain and improve our website and services
• Meet applicable legal and regulatory obligations

We may also use your contact details to provide relevant business updates or service information where permitted by law. You can opt out of marketing communications at any time.

We do not use personal information for unrelated purposes unless permitted or required by law.

Disclosure of personal information

To provide our services, we may need to disclose relevant personal information to third parties, including:

• Authorised employees, consultants and service providers
• Legal advisers and other professional specialists
• Adjudication bodies, courts or relevant authorities
• Parties involved in a claim or dispute where appropriate
• Website hosting, information technology and administrative service providers
• Government or regulatory authorities where required by law

We limit disclosures to circumstances where they are reasonably necessary, authorised or otherwise permitted by law.

Information provided in connection with a claim or dispute may need to be shared as part of the relevant process. We will explain material disclosure requirements where appropriate.

Overseas disclosure and storage

We may engage external service providers to support website hosting, communications, document management or other business operations.

Where personal information is disclosed to overseas recipients, we take steps required by applicable privacy laws to protect that information.

For New Zealand-related matters, any applicable cross-border disclosure requirements under the Privacy Act 2020 will also be considered.

Information security and retention

We take reasonable steps to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure.

These measures may include appropriate access controls, secure storage arrangements and internal information-handling procedures.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records and meeting legal obligations.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless retention is required or permitted by law.

No internet-based transmission or electronic storage system can be guaranteed to be completely secure.

Where a data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including notifying affected individuals and regulators when required.

Cookies and website analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the user experience.

Depending on the technologies enabled, information collected may include browser type, device information, pages visited, referral sources and general website interactions.

You can manage cookies through your browser settings and any cookie preference controls provided on our website.

Some website features may not function as intended if certain cookies are disabled.

Accessing and correcting your information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

To make a request, contact us.

We may need to verify your identity before processing a request.

We will respond within the timeframes required by applicable law. In certain circumstances, access or correction may be restricted or refused where permitted by law. We will explain the reasons where required.

Privacy enquiries and complaints

If you have concerns about how we collect, use or manage your personal information, please contact us.

We will review your complaint, investigate the circumstances where appropriate and respond within a reasonable timeframe.

If you are dissatisfied with our response, you may be entitled to contact the relevant privacy regulator, including:

Australia: Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au/

New Zealand: Office of the Privacy Commissioner
Website: https://www.privacy.org.nz/

Third-party websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to this policy

We may update this Privacy Policy to reflect changes in our services, information-handling practices or applicable legal requirements.

The latest version will be published on this page, together with the date of the most recent update.

We encourage you to review this policy periodically.

Contact us

For questions about this Privacy Policy, requests to access or correct personal information, or privacy-related complaints, please contact us.